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Portfolio Lantek provides customers with a support and maintenance service with more advantages and benefits than ever.
Fully aware that technical support and maintenance are the key to the successful implementation of Lantek solutions, our company provides its customers with a service that has more advantages and benefits than ever.
“The far-reaching expertise of our technical team, coupled with our customers’ own experience, work together to offer you the finest services, pooling knowledge, experience and quality” affirms Chris Huffine, Managing Director at Lantek USA.
As a user of Lantek solutions, you are entitled to use the Support and Maintenance Service under very favorable terms. The following are just some of them:
>> Specials discounts on training, for both beginners and advanced users
>> An exclusive hot-line
>> Annual upgrading of software
>> Direct upgrading of service packs throughout the year
>> Discounts when one of our technicians is called out to visit the customer’s company
>> Private access to the Customer website, where the following information is available:
Lantek provides its customers with different types of maintenance and support contracts, ensuring that the one chosen fully meets your business needs.
“By focusing on each customer’s specific needs, we can offer you an extensive range of support contracts to ensure the utmost satisfaction. These contracts may include anything from time clauses (hourly vouchers), extended guarantees and annual or three-yearly maintenance, through to the possibility of deploying Lantek consultants on your company’s premises” explains Chris Huffine.
In order to receive and profit from our services, our customers are required to have a valid maintenance agreement.
If you are interested in finding out all the details about the services Lantek provides, please contact our support department or send us an e-mail by clicking here.